Get In Touch With Our Support Team

Got any questions, feature requests or need personal assistance from us? Then please make sure you submit a support ticket correctly:

Make sure your website is using the latest version of the plugin/extension
Check out the available troubleshooting & FAQs below
Make sure there is no typo when writing your email address on your new ticket

Once everything is clear, please reach out to us using the button link below:

Common Issue, FAQs & Troubleshooting

How to Get My OpenAI API Key?

It is free and easy to create your own API Key, simply visit this link address: https://platform.openai.com/account/api-keys

Then log in to your OpenAI account (or register if you don't have one yet), and click "Create API Key" on that page. After they API Key is created, remember to copy the API Key and save it on your clipboard/notepad.

I Set A Word-Limit But The Content Doesn't Reach The Word Count?

Adding a word limit (eg: create content about Crypto in 500 words) is a hit & miss issue in ChatGPT/OpenAI. When you set a word count limit, GPT may create content with fewer words or higher words than what you prompt it to.

It is a known-issue that many marketers have shared their experienced in the community forum:

- https://community.openai.com/t/how-to-get-instruct-series-to-limit-the-output-length/6916/12
- https://community.openai.com/t/chatgpt-cannot-count-words-or-produce-word-count-limited-text/47380

Our recommendation to make GPT produces longer content for you, is to dismiss the word limit and use a prompt like this:

"pretend you are an expert, write a (blogpost/indepth article/journal/) about XYZ"

The Loading Wheel Keeps on Spinning

Fresh AI connects to ChatGPT/OpenAI for content and image generation.

In certain times, the OpenAI server may gets overload. Please check the OpenAI Uptime Status here.

When OpenAI service is down, you might find the loading wheel keeps on spinning and content might not get generated. This has nothing to do with the plugin, but just because OpenAI service might be in an overload on the time you try to generate the content.

The good thing is, OpenAI server rarely experiences a downtime for more than 5 minutes.

So when that happens, just wait a few minutes and after that try to generate the content once again.

Then you can check your API Key usage here: https://platform.openai.com/account/usage

By default, OpenAI/ChatGPT gives you $18 free credits which lasts for 3 months. Make sure you have enough credits for the API Key usage.

The Loading Wheel Says "Success", But Content Not Generated?

There are several probable cause regarding this:

1.) The OpenAI server is overloaded

Please check the OpenAI Uptime Status here. When OpenAI service is overloaded, just wait a few minutes and after that try to generate the content once again.

2.) The free OpenAI credits is running out

You can check your API Key usage here: https://platform.openai.com/account/usage. By default, OpenAI/ChatGPT gives you $18 free credits which lasts for 3 months. Make sure you have enough credits for the API Key usage.

3.) The Hosting Limit

The ChatGPT API you use may deliver very long content, and your hosting might now support that long of content.

To solve this, you can simply increase your Hosting limit:

- Log in to your cPanel hosting

- Click the "Select PHP Version" menu:

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- On the PHP Selector page, click the "Options" menu:

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- On the "max_input_vars" field, change it to higher number (recommended is 2000).

Does Fresh AI Work On Non-SSL or Non-HTTPS Website?

Unfortunately no. Your website should have SSL or HTTPS enabled, it is a standard security requirement and fortunately most hosting companies nowadays already able to get you a free SSL certificate for your website.

Sometimes It Takes >10 Seconds to Generate Content/Image?

The content and image generations are all happens thru OpenAI server, and the duration for every content request will be vary.

Please check the OpenAI Uptime Status here and also make sure you don't exceed the "API request per minute" here.

How Do I Update Fresh AI to The Latest Version?

1.) Download the latest plugin version from your purchase dashboard
2.) On your WP website, visit the Plugins menu -> Add New
3.) Click the "Upload Plugin" button
4.) Browse the latest plugin version ZIP file from your drive, and click "Install Now" button
5.) When you see a notice "Destination folder already exists", click the "Replace current with uploaded" button

Thank You for Using Fresh A.I.

I created Fresh A.I. to help making many marketers' life easier. May your business grows higher this year, than ever before! Enjoy and let me know if you need any assistance.

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Cheers,

Leo (WpThemePlugin.com)

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WP Fresh A.I.

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